Terms and conditions
Terms and conditions
Business ID: 0891147-4
Orders are shipped in 2 - 4 weekdays.
Delivery methods and costs
Orders are delivered through Posti. Parcel can be picked up from the pickup point chosen during checkout. Customer receives an SMS-message when the parcel can be collected.
Customers can also pickup their order from our roastery at Kuukuja 8E, 33420 Tampere during weekdays 9:00 - 17:00.
To Your Door -products are delivered home and free of charge.
Delivery cost for orders under 59€ is 5,90€. Orders over 59€ are delivered free of charge.
Mokkamestarit Oy delivers coffees and teas in EU region following:
Region 1: Netherlands, Belgium, Latvia, Lithuania, Luxembourg, Sweden, Germany, Denmark, Estonia. Region 2: Bulgaria, Spain, Ireland, United Kingdom, Italy, Austria, Greece, Croatia, Cyprus, Malta, Monaco, Portugal, Poland, France, Romania, Slovakia, Slovenia, Czech Republic, Hungary.
Deliveries outside EU, please contact email@example.com
Ordering is through our web shop. Delivery time approx. 3-7 days. Goods are delivered by Finnish Post.
Delivery charges are calculated based on the total weight of your basket:
Region 1: 0 – 2 kg: 18,70€ 2 – 5 kg: 21,10€ Maximum delivery weight 5kg.
Region 2: 0 – 2 kg: 23,40€ 2 – 5 kg: 28,50€ Maximum delivery weight 5kg.
Prices are valid until further notice and VAT is included.
Prices include Finnish VAT. We reserve all rights.
Right to return
You have the right to cancel your order and return products for 14 days after ordering. The product has to be unopened and unused in its original packaging. Customer covers all immediate expenses.
When cancelling your order, please provide your invoice number, contact information and bank account number. Returns should be informed to firstname.lastname@example.org
If the order is not collected, the contract shall be deemed to have expired. In this case, the customer will be refunded for any payments made, excluding a 10€ return fee.
The seller has the right to reschedule or cancel any course that doesn't meet the minimum number of participants. Possible cancellations are informed after the last day of registration.
We charge 50% fee for all cancellations made after the last day of registration. Full charge is for all cancellations made in less than two days prior to course. Attendee may appoint another person to replace him.
Paytrail Oyj handles webbank payment and financial services in co-operation with Finnish banks and credit institutions.
If you want to pay using Visa, Visa Electron or MasterCard, Mokkamestarit Oy acts as a marketer and handles the order. Paytrail Oyj is responsible for any claims. Paytrail Oyj acts as a seller and trade is made between the customer and Paytrail Oyj.
Business ID: 2122839-7
Tel: 0207 181 830
Mokkamestarit Oy guarantees that goods fulfill speciality coffee and tea standards. In case of dissatisfaction please contact email@example.com.